Management Process

June 2018

Biodata Ltd aim to achieve continued improvement in products and services by monitoring performance, as illustrated in the Management Process diagram above. The Quality Management representative reports to the Managing Director on the performance of the Management Process Outputs.

Objectives

1. To improve customer satisfaction.
   Measureables:
   • Achievement of delivery time (target < 12)
     
   • Number of customer complaints (target < 12)
     
   • Number of concessions (target < 1%)
2. To produce working systems which meet customer requirements (explicit and implicit).
   Measureables:
   • Reduce non-conformance count (target < 12)
     
   • Service returns for part failures (target < 1% of annual unit shipments per calendar month)
     
   • Reduce post-delivery updates (< 10%)

Back to page 1, Biodata Quality Policy